Merry Christmas

Merry Christmas everyone! I'm writing on Bryan's computer because I am having internet issues again. This time It may be my phone line. Who knows!!!!! I called to report my issues to Verizon and as usual I got someone from out of the country. This guy was in Mexico City. While I waited for him to test the lines, he engaged me in conversation; asking me about my Christmas plans etc....we ended our call after he connected me with someone else. "Thank you for calling Verizon and have a Happy Easter"! Wait...what???? That pretty much illustrates the proficency with which complaints are handled. Hopefully my phone will be fixed by 2010.