Again With The TV

I hate to keep beating a dead horse, but this horse is starting to stink. The DVR receiver went out on the TV AGAIN! I did all the requisite calling and trouble shooting over the phone. Dish wanted to send me a new receiver. I say "really? What are the odds that two receivers are bad?" My friend in India didn't understand the American terminology about odds, so I had to rephrase. He says: "We could send a technician out." "YES, PLEASE!" How exciting, a real person was coming to hopefully take care of the problem.

Orlando showed up at my door as scheduled. I explained the problem as efficiently as possible since all of the details are mind boggling. He replaced the receiver again (this is #3 in case you lost count). He surmised the problem was due to the fact that the initial installer hooked the satelite line through the surge protector which apparently is a no no. While he did a few more repairs and we waited for things to download, we had a nice chat. We discussed the bull shit that you have to go through to get to Dish customer service and the fact that the operators are located in India and/or the Phillipines. He said the operators have a standard script they read from. That's why when you ask a question their response usually doesn't fit the question. They can't deviate off script because in all reality they don't know shit.

Orlando and I became buddies. He left me the local phone number for any future repairs as well as his own cell number. He also showed me how to use some of the cool features. Then the best of all.....he spotted my old rabbit ears antenna and says: "You want me to show you something cool that I can do with them?" My first thought was that I hoped it didn't require him to use any of his body parts or mine.
When I was confident he was talking about doing something with them on the TV, I said: "sure!" He hooked up the antenna to the receiver and programed in the local digital channels. They now show up on the guide and the cool thing is that when the satelite goes out because of weather I can switch to the digital local channels and still get a picture. Orlando is my new TV guardian angel.

Everything is working at this moment in time. Whether it stays that way is up to the TV gods.

PS: If anyone has to call Dish Network for service, tell Raymond in India I said "Hi!" Tell him I won't be talking to him anymore because I got a new guy.